Data Privacy Policy
How we protect your medical confidentiality and personal data
1. Medical Confidentiality
As healthcare providers in Switzerland we are bound by professional secrecy (Art. 321 of the Swiss Criminal Code) and the Swiss Federal Act on Data Protection (nDSG). Health information is sensitive personal data under the nDSG. Your records, session notes and diagnostic information are treated as strictly confidential and are only accessible to the people involved in your care.
2. What Data We Collect
We collect the data needed for your care: name, contact details, date of birth, health insurance details, appointments, medical history, and the documents, test results and messages exchanged in the patient portal. When you use our contact or booking forms, we process the information you enter. When you apply for a job, we process your application documents.
3. Why We Process Your Data
We use your data to provide psychiatric assessment and psychotherapy, to schedule and remind you of appointments, to communicate with you, and to bill compulsory health insurance (OKP / basic insurance) or you directly. We only pass data to third parties such as insurers, referring doctors or authorities where the law requires it or you have consented.
4. Patient Portal & Security
The patient portal is accessed over an encrypted (HTTPS) connection. Sign-in requires your password and can additionally be protected with two-factor authentication. Access is role-based: patients only see their own records, and doctors only those of their own patients. Documents and test results are only made available through personal, short-lived download links.
5. Video Consultations
Video consultations take place through an external video service. You receive the link for your session in the patient portal. We do not record video consultations.
6. Service Providers & Data Abroad
We use service providers for hosting this website and portal, for sending emails and for video consultations. They process data only on our behalf and under our instructions. If data is processed outside Switzerland, this only happens in countries with adequate data protection as recognised by the Swiss Federal Council, or with appropriate contractual safeguards.
7. Cookies & Website Analytics
Our website uses cookies that are necessary for it to work, such as for sign-in and security. With your consent, we also use Google Analytics and Hotjar to understand how the website is used; these never run in the patient portal. You can change or withdraw your consent at any time in the cookie settings.
8. How Long We Keep Data
Medical records are kept for at least 10 years after your last treatment, as required by cantonal health law, and may be kept longer where needed to protect your or our legal interests. Contact enquiries and job applications are deleted once they are no longer needed.
9. Your Rights
You have the right to know what data we hold about you and to receive a copy, to have incorrect data corrected, and to have data deleted where no legal retention obligation applies. To exercise these rights, contact us at praxisamroemerhof@hin.ch. You can also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).